A large organisation needs to be able to react to large societal challenges facing the organisation. There is an impression that a specific department falls short in supporting the organisation in this task. More is demanded, both in terms of actual content and in general quality of execution and service. More quickly, more in co-creation, more innovatively. Ongoing changes in management have added to unrest.
Business Being Human is approached by an interim manager to facilitate a number of team sessions for the management team. Topics to be discussed should include ideas for improvement of service, common work values, a vision for the future, and concrete actions to bring these ideas further and turn them into practice.
Business Being Human explores with the interim manager the needs and expectations regarding the team sessions. Which level of interaction is needed, which tools are needed for a concrete determination of content and the ensuing agreements and short term actions. Business Being Human conducts intakes with a number of directors to explore their views on the case and their expectations of the team sessions. A programme is developed in co-creation. Business Being Human facilitates a number of sessions, such as group conversations, an exploration in experienced psychological safety, break outs, a visualisation session, a session on organisational constellations, gap analysis between the current and desired status, decision making and action setting. Business Being Human reports the main take-aways from the session and provides recommendations for follow-up.
In addition to a report with clear conclusions and recommendations, the sessions have yielded clear agreements on shared work values, a vision of the future, and decisions on follow-up. Future co-creation sessions may take place with all employees who will then be involved in creating shared understanding, judgment and decisions regarding their services, and knowing-doing gap sessions to bring these agreements and actions to fruition.